RETURNS, EXCHANGES, AND REFUNDS
Return for non-compliant or damaged products (within 14 days)
In this case, we will proceed with the replacement or direct refund including shipping costs. (see detailed information below)
Exchange for size, color, or model of the same value (within 14 days)
We will proceed with the exchange or refund if the requested product is not available. In this case, only the shipping costs will be borne by the purchaser. (see detailed information below)
Return for other reasons (within 14 days)
In this case, only the shipping costs will be borne by the purchaser, and we will proceed with the refund of the requested product. (see detailed information below)
RETURN DUE TO RIGHT OF WITHDRAWAL
The right to withdraw from the purchase can be exercised without any penalty within 14 days of receiving the goods.
It is exercised by including a copy of the order in the package and sending the goods back to the seller's address:
Gianni Cappelli Srl Unipersonale Viale Europa 198/B - 51039 Quarrata (Pt).
The return shipping costs are borne by the purchaser.
To exercise the right of withdrawal, the items must be intact, must not have been used, and must be returned with the original packaging, including tags and any gifts.
Swimwear and all intimate items (briefs, bikinis, etc.) can be tried on while wearing your own underwear and applying the hygiene protection present inside the package.
The return will be processed within 5 working days following the date of receipt of the returned goods, and the outcome will be communicated within the same period. If the return is not accepted because it does not comply with the conditions mentioned above, the goods will be sent back with shipping costs borne by the purchaser.
Refunds are made through the same payment method chosen in the order. The refund amount will correspond to the cost of the returned products net of the shipping costs, which will not be included in the refund.
The purchaser can ship the return using any courier or postal package.